• Zoning e-Services

1. Introduction

  • 1.1)This privacy policy and the terms and conditions contained herein (“Privacy Policy”) apply to any and all of our websites (each a “Site” and collectively the “Sites”), including without limitation all contents of the Sites and any correspondence by e-mail between you and Dubai Development Authority, subsidiaries and affiliated companies (hereinafter, “DDA”, “we”, “us” or “our”) sent through the Sites. References to “you”, “your” and “yours” are references to the person(s) accessing the Sites.
  • 1.2)This Privacy Policy (together with our Legal Terms) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
  • 1.3)Our Legal Terms are hereby incorporated into this Privacy Policy as though fully set forth herein. If any provision in this Privacy Policy is inconsistent or conflicts with any part of our Legal Terms, the provision in this Privacy Policy shall prevail.
  • 1.4)Your use of the Sites indicates that you have read, understood and unconditionally accepted the provisions in this Privacy Policy, and such acceptance constitutes your legally binding acceptance of all terms and conditions set out in this Privacy Policy. If you do not accept the terms of this Privacy Policy, please discontinue accessing, viewing or otherwise using the Site immediately.
  • 1.5)We reserve the right to change the contents of the Sites, including this Privacy Policy at any time, by posting such changes on the Sites. It is your responsibility to familiarise yourself with the Privacy Policy regularly to ensure that you are aware of any changes. The most current version of this Privacy Policy will be available on the Sites and will supersede all previous versions of this Privacy Policy. Your continued use of this Website following the posting of any such changes will constitute your acceptance of the revised Privacy Policy.

2. Collection

  • 2.1)We may gather two types of information about you through a Site:
    • a)personal information provided by you at the time of voluntary registration (or thereafter) for the services offered by us such as (but not limited to) your name, email address, your credit card number, expiration date, and verification code or bank account information, mailing address, telephone number, date of birth, gender, nationality and/or your geographic location information (“Personal Information”); and
    • b)aggregate information generated by our systems, which track traffic to our Sites but do not relate to you personally, such as browser type, domain name and access time. This information is used for our own research purposes and is separate from any personal information.
  • 2.2)Your failure to provide necessary personal information when requested may result in certain services not being available to you.
  • 2.3)By providing us with this Personal Information you acknowledge and agree that the information being provided (other than your credit card number, expiration date, and verification code or bank account information) is not secretive and shall not be deemed to be a secret.

    3. Disclosure of Information

3. Disclosure of Information

  • 3.1)We may disclose:
    • a)any Personal Information that we gather about you to third parties for the purposes of providing you with additional services;
    • b)aggregate tracking information and other information that does not personally identify you to third parties; and
    • c)your Personal Information to third parties, when we believe in good faith that it is required to do so by law or any government body.
  • 3.2)We shall not share your Personal Information with any third party (other than DDA affiliates) unless you have provided your express consent. We maintain strict security standards and procedures with a view to preventing unauthorised access to your data by a third party. We have implemented physical, electronic, and managerial procedures to safeguard and secure the Personal Information we collect.
  • 3.3)When you enter your enter credit card information, we use a secure connection to retrieve this information and pass it on to the third party authorized secure payment processor. We do not store your credit card number information. The third party authorised secure payment processors retain and use the credit card information for the purpose of payment processing on your behalf.
  • 3.4)Although we shall take all reasonable measures to prevent unlawful access to Personal Information, we do not represent that no third party will unlawfully access the Personal Information you provide to us and we suggest that you take all necessary precautions against this. No method of transmission over the internet, or method of electronic storage, including email, is 100% secure. We cannot therefore assume responsibility or liability for unlawful or unauthorized access by any third party to your Personal Information.

4. Use

  • 4.1)We may use the personal information we collect:
    • a)to verify your identity and assist you if you forget your password or login details for any of our Sites;
    • b)to assist in providing the services requested by you;
    • c)to provide further information to you about other sites and services or which we consider may be of interest to you;
    • d)for future marketing, promotional and publicity purposes, including to carry out direct marketing, market research and surveys;
    • e)for ensuring that you are shown the information that is most relevant to you and your interests; and
    • f)for any other use that you authorise.
  • 4.2)We will seek your consent if we wish to use your Personal Information for purposes other than those you have agreed to previously.
  • 4.3)We will retain the Personal Information provided by you for as long as is reasonably necessary for the purposes listed in this Privacy Policy.

5. Cookies and Tracking

  • 5.1)We use a “cookie” file containing information that can identify details of your IP address, operating system (e.g. Microsoft Windows, Mac O/S, Linux), Browser (e.g. Internet Explorer, Safari, Firefox, plus the version of the Browser), domain (whether you are accessing the Site from Dubai or elsewhere) and other user information (e.g. your username).
  • 5.2)We may use the information generated by cookies to:
    • a)track traffic patterns to and from a Site;
    • b)ensure any advertising is being shown to the most appropriate person; and
    • c)enable you to enter a Site and use certain services and to visit registered user-only areas of a Site.
  • 5.3)You can choose to refuse cookies by turning them off in your browser and/or deleting them from your hard drive. You do not need to have cookies turned on to use a Site but you will need them to log on to a Site and to access personalized or secure content on it and some web pages may not function properly if the cookies are turned off.

6. Clear Gifs (also known as beacons)

We utilize clear gifs to measure user behavior, to help us to improve user experience, and to manage site content. We may use clear gifs on this Site, in our e-mails, in our advertisements on other websites, or in our advertisements in other’s emails.

7. Content Providers, Advertisers and Partners

We are not responsible for the data collection practices, the privacy policies or the content of sites other than our Sites, including any site which is accessible via a link from one of our Sites. You should contact the operators of those sites directly if you wish to enquire about their privacy policies and practices before providing your personal information to them. It is your responsibility to keep such information private and confidential.

8. Opting in and Opting Out

If our intended collection, use or disclosure of your Personal Information is outside the collection, use or disclosure parameters in this Privacy Policy, we will give you the option to:

  • a)opt out and not receive certain services or participate in certain interactive areas; or
  • a)opt in to agree to be contacted by us in relation to certain matters such as notification of new features to a Site, beta testing or promotional activities.

9. Holding, Correcting and Updating Information

We offer you the ability to correct or change the information collected at any time and as often as necessary. If you have any questions about this privacy policy, please contact us by sending an email to info@dda.gov.ae.

10. Amendments

We may change this Privacy Policy at any time, without notice. You agree that our Privacy Policy’s current version applies to your use of a Site.

11. Contact

Any queries or comments about the Sites or Privacy Policy should be directed via email using the form on the ‘Contact’ page of this Site.